Contact us
Last updated: 2026-11-02T16:31:14+00:00
This page deliberately leaves out any phone line or contact form, on the basis that a written trail can be checked while a chat cannot.
For anything relating to this website, be it a wording slip, a link gone dead, a privacy or cookie question, or an imitation page, reach out to [email protected].
Account, payment and bonus questions
These have to go through the gaming platform, not through us. Live chat in your account handles day-to-day questions fastest, whereas the platform's support address is the correct channel for formal matters and documents. Nothing changes on your account if you email us: no account reopened, no withdrawal released, no bonus restored, since account access simply is not available to us here.
What to include
- The registered account email, needed to locate the relevant case.
- An exact timestamp, date and time, with your time zone noted.
- A picture of the screen is useful if the issue is a visible one.
- If money is the issue, give us the transaction reference.
With that set of four items, a case is normally checkable right away. Leave them out and the first thing you hear back is a request to send them, losing a day.
Response times
This page steers clear of promising a specific hourly figure. Because it shifts across the day, promising something that collapses at three in the morning does more damage than staying silent on the matter. First come, first answered is how we handle messages.
Complaints
If a reply from the platform's support does not resolve your issue, ask for it in writing and use the operator's complaints procedure. We could not find licence details for AskPaul Casino, so the platform's own procedure is the main route; its conditions are on the casino's site.
By email, we will never request your password, card number or a one-time code. Anyone acting on our behalf follows the same rule. 18+ only.